Revision Policy

Logos

Brand Fish provides clients with unlimited logo designs if they purchase the Combo Express, Premium, or Ultimate Logo Design package, providing clients give us timely feedback to the designs within 2 business days of receipt. If a client waits longer than 2 business days to provide us with feedback, the logo can be changed, but there may be an additional charge.

We typically provide logos for original designs within 1-2 business days.

Websites

Website development that is valued at over $1,000 require a written contract that sets forth the payment terms and conditions of the work performed by Brand Fish. If a project requires website development for $999 or less, we offer 3 revisions, providing the client responds to us within 3 business days upon receipt of each revision. If a customer fails to respond to revisions within 3 business days, Brand Fish will make revisions, but there may be additional charges for such revisions.

Blog Writing

We offer revisions on blogs; the actual number of revisions and number of blogs are based on the package purchased. If a customer fails to respond to revisions within 3 business days, Brand Fish will make revisions, but there may additional charges for such revisions.

Refund Policy

We have a 100 percent money back guarantee policy. This means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g. "admin fees" or "overhead fees". We wish to make refund as soon as they are requested. The refund, however, may take up to 21 business days to process.

To claim a refund, you are required to fill out a simple refund request form that can be provided by our customer support representative. Please note that filling up the form is mandatory and if we do not find the responses to the questions in the form to be satisfactory, then we reserve the right to deny the refund. Your responses in the form are used by our quality assurance team to understand your reasons for refund which in turn helps us improve quality of our services.

Refunds are not applicable in following scenarios:

1: Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).

2: If the mock-up(s) delivered to you are based on an explicit design idea shared by you, e.g. a sketch, or the mockups are just a recreation of an existing logo design shared by you.

3: The Account Area is a platform that allows customers to communicate with us in a convenient manner. It is your sole responsibility to check the account area to address any questions, concerns, or additional instructions requested by Brand Fish. It is your responsibility to check and use the Account Area. Your failure to do so is not grounds for a refund. However, if you are uncertain about using the area, you may contact the customer support team at any time for assistance.

4: No refund is available for design firms or for those who order our design services on behalf of another entity.

5: No refund is provided if you are getting your logo design done simultaneously from multiple designers/firms/services.

6: We offer multiple design concepts at no extra cost within the package you select. if you decide to continue working with us on additional design concepts then a refund is not applicable. For example, if you ordered our Basic Package which includes two design mockups/concepts and you do not like either of the mockups but wish to see more concepts, then you forfeit the right to get a refund.

No refund is available when you receive the final file of your logo (s). The final files are the source vector files, formatted in a high resolution, that we send at the end of the revision process.

PPC, SEO, SMO, content writing/delivery, and all other marketing services provided by Brand Fish are payable in advance and are non-refundable.

The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and Brand Fish’s current workload. We typically deliver logos within 1-2 business days, and website designs within 5-7 business days.

You shall have 10 days to respond to each original design and/or revision we send you. If after 10 days you fail to respond to us, Brand Fish will assume that your project is complete.. At such time, Brand Fish will have no further obligation to you, and you will pay Brand Fish pursuant to the provisions of these Terms and Conditions. Notwithstanding the foregoing, Brand Fish reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Brand Fish will determine, in its sole discretion, whether you are entitled to any refund.

Ownership of the Work

Once artwork is approved, the final file is sent to the client, and the final payment is made, the client owns all the rights to the design. All the claims and copyrights of the design are then transferred to the client.

Site Terms of Use Modifications

Brand Fish may revise the Terms and Conditions for its site whenever without notification. By utilizing this site you are consenting to be bound by the then current variant of these Terms and Conditions of Use.

Copyrights & Trademarks

The client retains full ownership of the logos, the drafts and all related materials after project has been completed.

The Website retains the right to use the logos solely for promotional purpose, including as part of our portfolio, and will not resell them unless explicitly authorized by the client.

Record Maintenance

We keep a record of your finalized design once we provide you the final files. If you require the final files in the future we can send them to you at your request. The data will be maintained for a period of 6 months, after which the files will be permanently deleted.

Communication Policy

You agree that Brand Fish is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "...@brandfish.net" or/and any toll free number that is not mentioned on our website. Brand Fish should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Brand Fish Website.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time at our toll free number: +1-800-664-4191

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